OneOdio® Adapter-Free Spring Cables( Works with Pro 10/Pro 30/Pro 50)

1. How much does shipping cost?

• Free Shipping On Orders Over 45 USD 
• Standard Shipping：5.99 USD  (5-7 working days)
• For remote regions：20 USD （Remote regions: Bosnia & Herzegovina, Gibraltar, Alaska, Hawaii, Puerto Rico）

We arrange the delivery within 3 working days. In order to arrange the delivery for you in time, please fill in your full shipping address including phone number and zip code. 

2. How long will it take to get my order?

Our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers across the world every day, and we strive to provide you with services of the highest level.

The time frame of order delivery is divided into two parts:

For In-Stock items,  generally, it will take 1-2 business days for us to process your order.

For Pre - Order items, generally, it will take around 30 days (Specific time would be mentioned on the product page) for us to restock IT and then process it in 1-2 business days when it is restocked.

After we processed the order, then for 

Shipping time:                                                                                                 

Ship the USA 2-10 working days 

Ship to HongKong 1~2 working days

Ship to Australia 7~15 working days

Ship to New Zealand 7~15 working days

Ship to Singapore 7~15 working days

Ship to the United Kingdom 7~15 working days

Ship to the other countries 15~45 working days

Ship to Israel 7~15 working days

3. What shipping carriers do you use?

- For free/standard shipping, we use your local postal services such as USPS, Royal Mail, and LePost.

- For express shipping, we use parcel shippers like UPS, FedEx, or DHL depending on your location.

Note: Due to COVID-19, some orders may experience processing and delivery delays.

4. What about duty and taxes?

- International: Orders may be subject to duties and taxes, and customers are responsible for these fees. Please note that OneOdio does not have any control over duties and taxes. We cannot advise as to what the costs will be, as they vary by country. For more information on these fees, please contact your local customs office.

5. WRONG ADDRESS DISCLAIMER: 

It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We are not responsible if a package is shipped back to us due to an incorrect or undeliverable address. If you decide to change your shipping address within 24 hours, please write to us at info@oneodio.com as soon as you place your order.

Warranty

OneOdio.com sticks to the tenet of "quality first, customer foremost". You can claim your 24 monthly warranty at https://www.oneodio.com/pages/support. Free replacement of the defective headphones can ONLY be requested ONCE during 24 months warranty period. We have a QA team to check your order products before they are packed and sent, but sometimes a return or an exchange is necessary. If you are not satisfied with your purchase, please take advantage of our cancellation policy and return policy.

Regarding the problems not mentioned below,

Orders from the Official website https://www.oneodio.com, please email info@oneodio.com including an explanation and photographs stating the reason for your request.

The warranty does not cover damage caused by accident, misuse, abuse, neglect, lightning, power surges, unauthorized product modification, or repairs. This warranty covers the replacement of the broken unit at our discretion. If it's not product quality itself, unfortunately, we can’t offer you a refund or exchange. 

Cancel Policy

All of our products can be canceled until they are shipped. If your order is unpaid from us, you can easily cancel your order by yourself. If your order has been paid, you can contact our customer service to cancel your order. Once your order has been shipped, it can no longer be canceled. We cannot guarantee any request to cancel or modify an order once production has already begun. There are no order cancellations accepted if no problems with the quality. 

Cancellation before payment

1. Log in to "My Account" and click on "My Orders".

2. Click on the order number that you would like to cancel.

3. Click on “Delete this order” and confirm that you want to cancel it.

Cancellation after payment

Note: After-Sale----Email info@oneodio.com

Please note that we may offer a corresponding cancellation policy or solution to customer’s inquiries based on the different product categories. 1. Orders canceled within 24 hours of payment confirmation will be eligible for a full refund.2. Orders canceled beyond 24 hours after payment confirmation will be eligible for a partial refund consisting of full shipping cost and 60% of the product purchase price.3. Once your order has been shipped, it can no longer be canceled. 

Return Policy

We encourage you to go on a thorough check-up when you receive the package and make sure whether the items are the ones you have specified. If you are going to exchange/return the product, please make sure that they are in the original condition, unused, undamaged, and in original package.

Return a DOA (dead on arrival) item.

If the item arrived broken, please contact us within 14 days from the delivery date and follow the procedure for the 14 Days Product Guarantee.

If the item has a high value, we may ask you to return it. Please include all of its accessories, like cables, chargers, batteries, in the returned parcel. If an accessory or component is missing, we will ask you to pay for it. All the return shipping fees will be covered by buyers.

60 days conditional return 

If you are not satisfied with your purchase and the product is still in brand new conditions, we can arrange a partial refund, which will cover the price of the item minus the shipping fees. You will be responsible for paying the return shipping fees.If a product is damaged or not working, please refer to our 14 Days Product Guarantee or the warranty of its category. The return package should contain all the accessories of this product, which should still be in good condition. 

After 60 days from delivered

We will not accept requests for a refund after 60 days from delivery.Please contact our customer service representatives for more information.

Defective, Damaged, Mis-shipped, Lost Items:

1. You are eligible for a partial/full refund or exchange (accessories excluded) if we shipped you a defective, damaged, or misdelivery item. For lost items, we will reship for you if it’s in stock. Or else you will get a refund.

2. If you believe your item was damaged during shipping, you must obtain "Proof of Damage" documentation from your delivery carrier, which should be included in your returned package.

How can I return the defective item to OneOdio?Please contact us before returning a defective item to receive the return shipping address and other instructions. OneOdio will not be responsible for returned item(s) without notifying us in advance.

Below are some further suggestions and important reminders:1. Keep all the packaging materials and shipping notes, which may be necessary for processing your return request;

2. After mailing back the product, please send us the tracking number and a copy of the shipping receipt; if we can not receive this information, we will have to wait until when the product arrives in our warehouse.

3. Refunds will be arranged to the same payment method you used to place this order. All the intermediary handling fees and bank processing fees will be at the customer's expense;

4. You can refuse to sign for a package if you notice it is broken or open. Accepting a broken or damaged package can affect your return request;

5. If you want to avoid paying high import duties on the return package, please avoid selecting an express mail service like DHL, UPS, TNT, FedEx, and similar ones;

6. We can arrange a refund of the product after receiving the defective item;

7. Please place a note inside the return package by including the following details (this will accelerate your return request):

8. If you refuse delivery of a parcel due to import duties or taxes, you assume all liability for all costs involved in returning the item to us.

What we need:

1. your order number;

2. the product ID or name and the quantity;

3. a short description of the problem that occurred with this product;

Please Note:1. Once your request has been approved, our customer service will offer you the return address (not the location address or the parcel address). 

2. Please send the item back to the return address as soon as possible and then send us the tracking number. 

3. Items received unused, undamaged, and in the original package. All the return item(s) will go through inspections. We will process the refund when we confirm that the product has the problems you mentioned.

4. We reserve the right not to process the refund if your request not be approved or items returned in unacceptable condition.

Any purchase on OneOdio.com indicates that you have read, understood, and agreed with our Cancellation & Return Policy stated above. OneOdio reserves the right to make changes and/or improvements to this policy. Any changes will be updated on the forum or the relevant section of our help center.

Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive small gifts from our official website. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.Depending on where you live, the time it may take for your exchanged product to reach you may vary.

We hereby guarantee and warrant all work performed. If any problem during the usage, please explain the details with the order ID, and then email info@oneodio.com directly.

1. OneOdio Studio Pro 10 VS Pro 30 VS Pro 50

2. Fusion A70 VS A71 VS A71D

3. Y80B Pro C VS Y80B(Red) Pro M 

3. A30 VS A40 VS A10 VS A9